Helpdesk

Our default setup for Premium streams includes the primary mountpoint (Mount A), a configurable playlist hosted in Timbre, and an integrated silence to prev...

In order to change the content of your backup emergency audio for your premium stream, you will need to log in to Timbre and edit your backup feed. New ...

Stream notifications are set up from the Station page under the tab Notifiables.  To set up a new notifiable, head to “Notifiables” on your station pag...

Notifications are only triggered when one or more of your encoder contributions has been registered as Unstable, Disconnected or Silent for the duration spe...

When receiving a notification from Portal that an event has occurred on your stream, you can easily verify if this event is service-affecting by looking at ...

You can share your stream with listeners by adding your customised listen link to your chosen third-party web player. You can find the listen link by naviga...

If you have received an incident notification affecting your live stream or are concerned about your contribution feeds, you can troubleshoot the issues you...

If you're new to SharpStream's Portal, added a new mount, or would simply like to know with confidence that the stream you're sending is reachin...

You can find the encoder details at the bottom of the Stream Information panel on the Mount page. To reveal the password, click the eye icon. To access ...

If you are an Account Admin, you can easily create and assign users from your profile page under the section called Manage Users. For a full step-by-step gu...