Helpdesk

On initial setup, your premium feeds will contain the following default thresholds for buffer, max blank, silence threshold, timeout and fade. If these do n...

The failover to B-feeds is an ingest level redundancy measure designed to provide stability in the event that SharpStream A-feeds ingest server requires mai...

B-feeds is an ingest-layer failover strategy that allows customers to send a second contribution to the same mountpoint on a secondary ingest. In the event ...

Portal users may notice mounts using the convention {mount}_b appearing on their Stations page. The _b mounts are aliases that b-feeds use that propagate th...

Your premium stream failover and fallback behaviour can be finely tuned to suit your preferences. You can choose to alter under what conditions your stream ...

A mount, also referred to as a mountpoint, is a designated URL hosted on a streaming server that serves as a connection gateway for both broadcasters and li...

Stations are only visible to users assigned to that station. If you are unable to see a station, reach out to your Account Admin so that they can assign you...

Concurrent connected listeners refer to the combined total of listeners who are currently connected to our streaming servers across all available edges.  T...