Helpdesk

IP addresses can provide useful context for streaming analytics, but they are not stable or reliable identifiers for individual listeners over long periods ...

Digital radio platforms estimate Unique Listeners using technical information generated when devices connect to streaming services. Depending on the pla...

When a device connects to a radio stream, it typically sends technical information as part of the stream request. This information helps reporting systems u...

Streaming apps and players typically provide technical information alongside stream requests that help reporting systems identify where listening activity o...

There is no single “correct” set of streaming numbers for a radio station. Listening behaviour varies significantly depending on factors such as: Audience...

Modern apps and players often provide richer and more consistent listener identification information than older platforms. This can include: Anonymous...

Unique Listener figures are estimates derived from technical listening activity rather than a direct count of individual people. Because streaming syste...

A drop in reported Unique Listeners following an app or web player upgrade does not necessarily mean fewer people are listening to your station. Modern ...