Health Monitoring

Creating Automated Notifications for Stream Incidents
Notifiables allow your team to receive notifications via SMS, Email, Microsoft Teams or Slack if there are any incidents reported by our ingest servers rel...
Fri, 27 Oct, 2023 at 8:55 AM
Encoder/Metadata Info Log Explained
This article will show you how you can gain insight into the health of your encoder contribution and the metadata you're sending by utilising Portal'...
Fri, 27 Oct, 2023 at 8:54 AM
Understanding incidents: Silent/Unstable/Disconnected
Incidents are flagged automatically when an interruption to the encoder connection or audio signal is detected by our ingest servers.Incidents of all durati...
Fri, 27 Oct, 2023 at 8:54 AM
Ingress Statuses Explained
This article aims to clarify the different status messages marked against your live mounts in Portal. Observing the stream and encoder statuses for a partic...
Fri, 27 Oct, 2023 at 8:54 AM
How To Troubleshoot Encoder Disconnections/Instability
If you have received an incident notification affecting your live stream or are concerned about your contribution feeds, this article outlines a useful chec...
Fri, 27 Oct, 2023 at 8:53 AM
Portal Incident Management through Ingestwatch
Portal Ingest Watch is a direct line to the status of your stream and informs the notifiables that you receive. The Ingest Watch provides detailed informati...
Fri, 27 Oct, 2023 at 8:53 AM