FAQs

FAQ: Why is there a difference between Unique Users summed weekly for a month and Unique Users for the same month as a whole?
The concept of unique listeners involves counting one particular listener, identified by the IP address + user agent, only once for any period of time. ...
Tue, 12 Mar, 2024 at 1:41 PM
FAQ: How do I achieve parity in data between Radar and the legacy Analytics?
Radar and the legacy Analytics console display data in different ways and make use of different filters. This means that a 100% match is not possible. While...
Wed, 3 Apr, 2024 at 2:25 PM
FAQ: How to Access Radar Analytics through Portal
Radar for live streaming can only be accessed through Portal.  Users who only access analytics will have a new account in Portal with the user role &quo...
Tue, 12 Mar, 2024 at 1:52 PM
FAQ: How can I change my timezone?
You can change your timezone by clicking on the profile icon in the top right of your screen and selecting 'Change timezone' from the dropdown menu....
Tue, 12 Mar, 2024 at 10:47 AM
FAQ: Live Streaming: How can I grant additional team members access to Radar?
To grant a team member access to Radar and enable them to view analytics, they will need to have a Portal account and be assigned to the stations you want t...
Tue, 12 Mar, 2024 at 10:46 AM
FAQ: How to Access Radar Analytics in Timbre
To access Radar, our analytics platform, in Timbre simply click on the Analytics button found at the top of your screen. A new page will be opened, dire...
Tue, 12 Mar, 2024 at 1:18 PM
FAQ: How to Download Reports as CSV?
In Radar, you can easily export reporting data to CSV by locating the Download button on the side of most data tables. You can create a tailored PDF rep...
Tue, 4 Jun, 2024 at 8:07 PM
FAQ: Why does the data differ so much from our legacy analytics?
The differences in data between Radar and our legacy analytics platform can be attributed to several key changes and improvements made in our data tracking ...
Tue, 7 May, 2024 at 2:16 PM
FAQ: Why does my Radar data update or change overnight?
There are three main reasons why your data may be changing overnight or for dates in the past. The Last 24 hours Access logs are typically available on...
Mon, 10 Jun, 2024 at 10:32 AM
FAQ: How can I report on specific mountpoints only?
Radar provides a filtering tool that allows you to select specific mountpoints to report on.  To learn more about what data filters are available in Rad...
Tue, 4 Jun, 2024 at 8:07 PM