FAQs

How can I change my timezone?
This article will show you how to change your timezone on the Analytics console. To change the timezone associated with your profile, select the headshot at...
Fri, 27 Oct, 2023 at 8:30 AM
Why is the timezone on the dashboard graph different to my timezone?
The date range specified is based on the time zone selected under your Profile Settings. However, the system runs in the UTC timezone and as such the time p...
Fri, 27 Oct, 2023 at 8:30 AM
How can I view stats for each of my individual audio shows?
You can specify dayparts to show stats data for certain times of the day over the date range you specified. For example, if you want to track stats for the ...
Fri, 27 Oct, 2023 at 8:29 AM
Why is there a difference between Unique Users summed weekly for a month and Unique Users for the same month as a whole?
The concept of unique listeners involves counting one particular listener, identified by the IP address + user agent, only once for any period of time. ...
Fri, 27 Oct, 2023 at 8:29 AM
How can I grant additional team members access to Analytics?
To get more of your team members using Analytics, just let the Customer Success Team know. We will need to know their name, surname and email address to set...
Fri, 27 Oct, 2023 at 8:29 AM
How are Concurrent connected statistics in Portal Calculated?
Concurrent connected listeners refer to the combined total of listeners who are currently connected to our streaming servers across all available edges.  T...
Fri, 27 Oct, 2023 at 8:29 AM