Helpdesk

Advanced Audio Coding (AAC) is an audio coding standard. Like MP3, it is a "lossy" standard, meaning that some audio data (that is perceived by th...

For audio to be understood by a computer it must be 'encoded' into an audio file. This process involves taking an analogue audio signal and converti...

Concurrent Listeners means the number of simultaneous connections to a live stream at any one time. This value can be viewed in Portal in the "Listener...

Edge servers provide the stream to listeners and act as a way of load-balancing your stream. When a listener connects to your stream via a listen-link, the ...

For audio to be sent digitally, it needs to be encoded first. This process happens within your encoder, a piece of software or hardware that takes in an aud...

An ingest (sometimes referred to as an ingress) is where we receive your audio stream. When you set up your encoder with the stream details we provide you, ...

Along with audio, your encoder/on-demand content is also able to deliver/contain metadata. This simply means "data about the data". You will come ...