Notifiables can allow your team to receive notifications via SMS, Email, Microsoft Teams or Slack if there are any incidents reported by our ingest servers relating to your contribution feeds.
To set them up, head to “Notifiables” on your station page and click the "+" button.
A window will appear showing you the available configurable options for your notifiable. You can configure the options as follows:
|Notifier Name (Must Be Set)||Choose a name for this notifiable (so users can easily identify who each notification is for)|
|Notification Type (Must Be Set)||Choose the means you wish to receive the notification.|
Email: once selected, add a valid email address in the box below. (This can be any email regardless if they are a portal user or not)
SMS: once selected, add a valid mobile in the box below with country code (e.g +44 for UK)
Slack: Set notifications to appear in a Slack channel via a webhook.
MS Teams: Set notifications to appear in a Microsoft Teams channel via a webhook.
|Out of Hours||Set times in which you do not want to receive any notifications. Click "Set 'Out of Hours' times" and set the out of hours start and end times, between which you will not receive notifications.|
If you want 24/7 notifications, select "Always notify me".
|Outage Thresholds (Recommended Value: Enabled; 1 min)||Here you can set what severity of outage will trigger an alert.|
You can set different configurations for silence and an outage. Silence being when your encoder is connected but no audio is being sent and an outage being when your encoder disconnects from the mount entirely.
Click "I want to define conditions" and use the sliders to determine the thresholds you wish to set. These are set in increments of 1 minute (i.e an outage value of 6 means disconnections that are 6 mins or longer will trigger an alert).
If you would rather not configure this click "I want instant notifications"
|Escalations (Recommended Value: Enabled; 15 min)||If escalations are set, you will receive a follow-up alert for an unacknowledged or unresolved incident x minutes after the initial alert.|
Use the slider to determine this value.
Click "Disabled" if you do not wish to receive escalation alerts
|Instability Notifications (Recommended Value: Enabled)||If your encoder disconnects more than twice in a 10 min period, it will be flagged as "unstable" for at least ten mins after the last disconnection.|
Here you can choose whether to enable or disable notification alerts when these incidents are triggered.
|Consent (Mandatory)||Ensure you (and the notifiable recipient if you are setting this up on someone's behalf) have read and agree to our GDPR Policy and click the checkbox to consent.|
This box must be ticked in order for your settings to be saved
When you have saved your notifiable you will see it in the notifiables list. You can edit a notifiable at any time by clicking "edit" or delete it by clicking the red bin icon (if you have the correct user privileges).
You can set as many notifiable instances as you need.