FAQs

Why are tagged Items are not appearing in my playlists?
If adding items to a playlist via the tagging method you must make sure that the tag on your item and playlist are identical, including capitalisations.  ...
Fri, 3 Jan, 2020 at 9:53 AM
Publish date for an Item has passed but it is not appearing?
Items with publish date MUST have an unpublish date for the scheduling to work (this could be 100 years if you wanted!). If you want to publish something im...
Fri, 3 Jan, 2020 at 9:54 AM
Published podcasts not appearing online?
If you are pushing a playlist as an XML feed to podcasting apps, you may see published items not appearing.  Changes to XML feeds can take up to 10 min...
Fri, 3 Jan, 2020 at 9:58 AM
Premium: Live playlist not updating?
For any changes to a live playlist to take effect you must reload the playlist. Click the green "live" button in the playlists list and hit "...
Fri, 3 Jan, 2020 at 9:59 AM
Where can I find an RSS feed for my content?
You can find an RSS/XML feed for individual playlists or your entire item library in Platform. To get an RSS feed for a playlist, head to Playlists and ...
Wed, 4 Mar, 2020 at 1:50 PM