FAQs
Answers to all your Portal-related questions! If you don't see the answer here, please send us an email at support@sharp-stream.com and we'll get in touch as soon as possible.
If you are an ‘admin’ or 'supervisor' for your station’s Portal you have the ability to edit other users’ ranks and their permissions (up to your ...
Fri, 17 Jan, 2020 at 12:01 PM
If you are an Account Admin for your organisation. You can create new members yourself. simply click your name in the top right corner of any page in Portal...
Thu, 16 Apr, 2020 at 12:54 PM
Our statistics register a successful connection once the user disconnects, that way we can collect all the relevant information on how long the connection w...
Fri, 3 Jan, 2020 at 9:47 AM
Log databases are rebuilt every 24 hours during automated overnight scheduled updates. Due to the amount of information that must be processed however, the ...
Fri, 17 Jan, 2020 at 12:07 PM
So your reports are as clear and presentable as can be, There is a limit to how many days’ statistics can appear on historical reports. We recommend running...
Fri, 17 Jan, 2020 at 12:08 PM
Silence and instability can be reported for a number of reasons. You are not sending any audio from your encoder. There is an issue with your playout sy...
Fri, 17 Jan, 2020 at 12:13 PM
Notifiables can allow your team to receive notifications via SMS, Email or Slack if there are any incidents reported by your ingest, giving you peace of mi...
Fri, 17 Jan, 2020 at 12:28 PM
When you set up a stream with SharpStream you will receive a customised listen link which will look something like the following: listen-yourstation.sha...
Thu, 16 Jan, 2020 at 11:56 AM
When your stream is connected you'll need a listen link to share your content with your listeners, and perhaps to send to third-party apps and sites su...
Mon, 24 Feb, 2020 at 4:21 PM