FAQs

Answers to all your Portal-related questions! If you don't see the answer here, please send us an email at support@sharp-stream.com and we'll get in touch as soon as possible.

How can I change User Permissions in Portal?
If you are an ‘admin’ or 'supervisor' for your station’s Portal you have the ability to edit other users’ ranks and their permissions (up to your ...
Fri, 17 Jan, 2020 at 12:01 PM
How can I add a new user?
To attach a new user to your station, the person you are wanting to add must first create an account. For more information on how to do that, click here.  ...
Thu, 2 Jan, 2020 at 4:30 PM
Historical figures are different from a previous report that I ran?
Our statistics register a successful connection once the user disconnects, that way we can collect all the relevant information on how long the connection w...
Fri, 3 Jan, 2020 at 9:47 AM
Why are recent figures not appearing on the historical reports that I run?
Log databases are rebuilt every 24 hours during automated overnight scheduled updates. Due to the amount of information that must be processed however, the ...
Fri, 17 Jan, 2020 at 12:07 PM
Some dates I requested are missing from historical reports?
So your reports are as clear and presentable as can be, There is a limit to how many days’ statistics can appear on historical reports. We recommend running...
Fri, 17 Jan, 2020 at 12:08 PM
My Ingest Watch is saying that my stream is silent/unstable?
Silence and instability can be reported for a number of reasons. You are not sending any audio from your encoder.  There is an issue with your playout sy...
Fri, 17 Jan, 2020 at 12:13 PM
How can I be notified if my stream goes silent?
Notifiables can allow your team to receive notifications via SMS, Email or Slack if there are any incidents reported by your ingest, giving you peace of mi...
Fri, 17 Jan, 2020 at 12:28 PM
How do I share my stream with listeners?
When you set up a stream with SharpStream you will receive a customised listen link which will look something like the following: listen-yourstation.sha...
Thu, 16 Jan, 2020 at 11:56 AM
Which streaming link should I use for my website/TuneIn/etc.?
When your stream is connected you'll need a listen link to share your content with your listeners, and perhaps to send to third-party apps and sites su...
Mon, 24 Feb, 2020 at 4:21 PM