Portal FAQs

Why are recent figures not appearing on the historical reports that I run?
Log databases are rebuilt every 24 hours during automated overnight scheduled updates. Due to the amount of information that must be processed however, the ...
Wed, 18 Sep, 2019 at 4:18 PM
Historical figures are different from a previous report that I ran?
Our statistics register a successful connection once the user disconnects, that way we can collect all the relevant information on how long the connecti...
Thu, 19 Sep, 2019 at 9:36 AM
How can I add a new user?
To attach a new user to your station, the person you are wanting to add must first create an account. For more info on how to do that, click here.  ...
Thu, 19 Sep, 2019 at 9:56 AM
How can I change User Permissions in Portal?
If you are an ‘admin’ or 'supervisor' for your station’s Portal you have the ability to edit other users’ ranks and their permissions (up to you...
Thu, 19 Sep, 2019 at 9:31 AM
How can I be notified if my stream goes silent?
Notifiables can allow your users to receive notifications via SMS, Email or Slack if there are any incidents reported by your ingest, giving you peace of mi...
Thu, 19 Sep, 2019 at 9:59 AM
Some old dates are missing from reports?
So your reports are as clear and presentable as can be, There is a limit to how many days’ statistics can appear on historical reports. We recommend running...
Wed, 18 Sep, 2019 at 4:51 PM
My ingestwatch is saying that my stream is silent/unstable?
Silence and instability can be reported for a number of reasons. You are not sending any audio from your encoder.  There is an issue with your ...
Wed, 18 Sep, 2019 at 4:56 PM