Our SharpStream status page bolsters the visibility of and accessibility to information about the health of SharpStream's internal systems. The status page will allow you to see three months' worth of health monitoring and will provide you with a centralised hub where you can see if any incidents are currently taking place, or whether there are any maintenance scheduled. 


We have carefully considered how to best represent incidents with varying levels of impact and complexity, allowing us to provide you with the information you need. In this article, we will provide a brief overview of the systems that we monitor as well as your options for subscribing to incidents taking place. 


You can find our status page at https://status.sharp-stream.com



Components being Monitored

The components of our internal systems that we monitor are intended to provide you with a functional overview of the key aspects that allow our service to run. Below are the components that we currently monitor on our status page:


Live Streams

Icecast Streams

  • Live streams that serve content from Icecast-based servers

Monetised streams

  • Live streams that serve content from AIS-based servers 


On-demand streaming

Standard on-demand streams

  • AOD streams that serve content from Icecast-based servers

Monetised on-demand streams

  • AOD streams that serve content from AIS-based servers

FTP services

  • Affects the uploading and downloading of content via an FTP server


Contribution and ingress

Audio ingests

  • Indicates the availability of our audio ingests

Premium ingests

  • Indicates the availability of our premium ingests


Portal

Portal user access

  • Indicates the availability of Portal for user access 


TimbreCMS

TimbreCMS user access

  • Indicates the availability of Timbre for user access


Analytics

Analytics user access

  • Indicates the availability of Analytics for user access


Network and Infrastructure

Core network devices

  • A basic responsiveness test that pings our main network devices from an external source

Transit providers

  • A connectivity monitor with our third-party network providers that pings their specific IPs on our router

Storage

  • Indicates the availability of and access to storage devices


How can I be notified of SharpStream incidents?

Our status page offers various subscription options that will allow you to stay informed of any incidents that occur across the SharpStream estate. You can choose to either subscribe to all incidents created on the status page or to subscribe only to individual incidents as they occur. 


Incidents on the status page do not relate to individual stream disconnections.



To subscribe to all incidents created by SharpStream, you can click on the Subscribe to Updates button in the top-right of the status page.



You can have updates sent directly to Slack or your personal email. Alternatively, you can subscribe through Atom or using the RSS feed.


You can also subscribe to incidents individually, as they occur. You can do this by navigating to the relevant incident shown on the status page and selecting Subscribe to Incident.