The Stream Log displays interactions on the streaming software that runs on the Caster unit. It is accessible via the dashboard in the Caster UI. It is a useful resource for visibility should you run into any streaming issues. This article will show you where to find this log and some of the error messages it may display.

Accessing the Stream Log 

The Stream Log can be accessed via the Caster dashboard in the control panel.

Error Logs

Here are some typical logs you may run into should you have any issues streaming and some suggested troubleshooting actions you can take.

Remember that specific error messages and their causes can vary depending on the Caster version, configuration settings, and the server-side streaming configuration of the mount you are using. Should errors persist after completing any suggested troubleshooting steps, feel free to contact our support team.

Error opening audio input device

This error indicates that the streaming software is unable to access the audio input device on your Caster. It could be caused by incorrect device configuration. We suggest restarting your Caster unit if this error appears.

Unable to connect to streaming server

This error suggests that the streaming software cannot establish a connection with the streaming server. It could be due to an incorrect server URL or network connectivity issues. Check your profile configuration to ensure all fields are filled.

Authentication failed

If your streaming server requires authentication, this error indicates that the streaming software failed to authenticate with the provided credentials. Check your profile configuration to ensure all fields are filled.

Connection lost

This error indicates that the streaming software lost the connection to the streaming server during the streaming process. It could be due to network issues or server-side problems. Check your ISP service status and restart your router if convenient.

You can check our announcements page for up-to-date maintenance or outage communications.