Silence and instability can be reported for a number of reasons.

  1. You are not sending any audio from your encoder
  2. There is an issue with your playout system.
  3. You have an internet outage that is preventing your encoder from connecting to our ingest servers.
  4. You are having frequent connectivity issues that trigger an unstable warning.

To monitor your ingress/ingest, navigate to the affected mount under “mounts”. This will bring up information relating to your mount. At the bottom of the box it gives you two options of audibly monitoring your stream, labelled “Ingress” and “Edges”. The ingress allows you to monitor the audio that our ingest server is receiving from your encoder, the edges allow you to monitor what your listeners are receiving from our edge servers.