Our statistics register a successful connection once the user disconnects, that way we can collect all the relevant information on how long the connection was. For scenarios where a connection has been continuing for an extended period (for example your stream being played in a hotel lobby or played in the background in an office on a smart speaker) this could mean that the disconnection happens after your logs update for the day. If you were to run another report the next day (when the database has rebuilt), the figures would retroactively reflect this connection as a listener for the previous day (or whenever the connection began).


If you would like to place filters on your statistics to rule out long connections and get a better idea of your individual listeners, don’t hesitate to contact us at support@sharp-stream.com.