Timbre Account Setup and Preferences
Timbre Profile Setup [View]

Applicable Plans ✅ Basic✅ Pro✅ Enterprise

Signing In

When you first sign-up for Timbre with us, we will create your account and confirm the email that your account has been set up under. 

On first login, head to https://timbrecms.sharp-stream.com/login, and click “forgot password?”. This will allow you to set up your own password to ensure the security of your account. 

To access your Timbre Preferences once logged in, click on your name/avatar in the top right and hit the preferences button (pictured):

Change Account Details

Preferences -> Personal Info

On the first page you arrive upon when navigating to preferences, you can change your name or password.

Change Profile picture

Preferences -> Other Settings -> Profile picture

If you have a gravatar account, your Timbre profile picture will automatically default to that image. If you wish to add a different profile image head to Other Settings -> Profile Picture where you can select/crop an image from your local storage (Images will be resized to 256 x 256 on upload).

Enable Two-Factor Authentication (2FA)

Preferences -> Other Settings -> Two-Factor Authentication

To best secure your profile, we recommend enabling Two-Factor Authentication. This will allow you to add another layer of security when logging in. Simply toggle the Two-Factor Authentication setting "On" and you will receive a confirmation code to your email inbox upon your next login. 

When you log in to Timbre for the first time on a particular device, you will be prompted to enter the code. When you paste the code into the form, the device will be remembered for 2 months.

Timbre: Select Default Preferences / Set Timezone [View]

Applicable Plans  ✅ Basic✅ Pro✅ Enterprise

To optimise Timbre to suit your workflows, you can set custom default settings for your Feeds, Items, Quick Recordings, and Scheduler.


     Recording Defaults:

Preferences -> Other Settings -> Defaults Configuration -> Scheduler Defaults

Set the default time for any quick recordings you take from the dashboard or scheduler page.

Scheduler Templates/Defaults:


Preferences -> Other Settings -> Manage Schedule Templates 

If you have set any templates for creating scheduled events (See Timbre Scheduler) you can view them and edit them here. To modify a template's defaults, click "Edit" next to its listing. This will take you to a new page where you can modify any of the default fields, when you are happy with your changes, click "Save Changes"

Scheduler Defaults:

Preferences -> Other Settings -> Defaults Configuration -> Scheduler Defaults

Scheduler defaults allow you to adjust the default publish duration and recording offset of recordings taken from you stream using the Timbre User Interface or a 3rd party EPG.

Default publish times and offsets are managed seperately for 3rd party recordings and UI recordings, ensure you adjust the correct values for your setup.

Global Schedular Publish duration: This sets the default time that an Item is published for after recording (e.g. a value of 7 days will mean that your recording will be publicly available for a week after the recording end time this can be adjusted for any item after the recording is finished in "edit item").

Global Scheduler Offset: this can be used to account for any lag or delay from your stream. (If you had a scheduled recording between 15:00 and 16:00, for example, an offset value of 1 minute would fire the recording from 15:01 to 16:01). 

Important note: Once you have set the desired offset in preferences, you will need to make a change in your 3rd Party Scheduler (e.g. Aiir) to force a recache and apply the offset. This change can be as simple as making a small change to an item's description.  

Once the change has been made and the recache has been forced, you will see the updated scheduled times in 1-7 min in the Timbre Scheduler Event Start and Event End times. You can use the Refresh button on the Calendar page to see if the times have updated.

Feed Defaults:

Preferences -> Other Settings -> Defaults Configuration -> Feed Defaults

Set the default Feed owner name and email address to appear in your XML feeds. 

Item Defaults:

Preferences -> Other Settings -> Defaults Configuration -> Feed Defaults

Toggle the “downloadable” and “published” settings to change the default state of new items as specified (these settings can still be adjusted for individual Items).

Set the default copyright information for your items, this is reflected in an Item's metadata and XML feeds.

Timezone Selection:

Preferences -> Other Settings -> Defaults Configuration -> User Overrides

Select your timezone for scheduler and publishing activity (If this is not set, this value auto-defaults to your current location).

Multi-User Management [View]

Applicable Plans ❌ Basic✅ Pro✅ Enterprise

If you are a Timbre Pro or Enterprise user, you can take advantage of a Multi-User environment to get the most out of your team's workflows in Timbre. You can create custom profiles suited to each member of your team or create temporary Uploader profiles to allow associates to upload content directly to your profile.

In a Multi-User Environment, you will have at least one account Admin*. The admin has access to all of Timbre's features and has full control of other users' permissions and Admin-only assets (such as editing locked player themes and modifying admin-only tags).

*If you are part of an Organisation with multiple Timbre Customer accounts, then you will have at least one Organisation Admin. This user can decide which users have access to each Timbre Customer Account (in addition to all the account admin privileges).


Adding A New User (Admin only)

Preferences -> Manage Users

As an Admin, you can create separate accounts for each member of your team. To add a new member click "+ User".

Add the new user's name and email address, create a password and select a permission level (up to and including your own rank). You can also decide whether the account is enabled or not. This is useful if you want to make any permission changes before the user logs in - users can only access their account if it is enabled. 

When you are happy with the user details and have enabled the user, they will receive an email to verify the account setup. 

Editing User Permissions (Admin only)

Preferences -> Manage Users

All of Timbre's features can be subject to permissions of individual users (as decreed by an Account Admin). To edit permissions for a specific user click on the "Actions" tab in their User Card and select "Permissions".

You will see a list of checkboxes alongside all of the features in Timbre. You can block this user's access from any feature by unticking the boxes. 

In this example, the user would not have access to scheduling, recording, storage or clipping features

Features are expandable so you can tailor permissions at a granular level. For example, If you want to prevent a user from Deleting items but do not want to revoke access to Items entirely, you would expand the "Items" permission and uncheck "Delete Item":

Saving Permission sets as "Roles"

If you create a set of custom permissions that you want to use for multiple users, click the actions drop-down on the permissions page and select "Save as Role".

You will be prompted to create a name for the role - this makes it easier to recall when applying the permission set to another user 

Saved roles will appear in the dropdown. Click "Apply" to apply the role's permission set to the user you are editing. (Further edits can be made after the role is applied).

To apply the new permissions to the user, click "Save Permissions".


Deleting/Disabling Users (Admin only)

Preferences -> Manage Users

    To delete a user, click on the "Actions" tab in their User Card and select "Delete". Deleting a user will not remove any Content or Scheduled events the user has actioned. 

This is action is permanent, If you wish to temporarily suspend a user, toggle the enable/disable button under their "Actions" tab.

Timbre: Setting a Retention Period [View]

Applicable Plans
✅ Basic
✅ Pro
✅ Enterprise
Preferences -> Other Settings -> Manage Storage/Item Retention

To help manage your Timbre storage you can set up a retention period. This is an automatic deletion process that will remove old or outdated Items/Storage assets based on your preferences. 

Note: this is a permanent removal process that cannot be reverted. If you wish to set a default unpublish date for your Items, read our help guide on default account settings.

To set your retention periods up, head to Manage Storage/Item Retention (under other settings in your account preferences) and click (+ New Retention).

You will see a window that allows you to configure your retention settings:

Retention TypeItem - Items will be removed from your library in accordance with retention settings.

Storage - Storage assets (audio files) will be removed from the storage library.
Delete Related Storage/ItemDepending on your choice of Retention type, you will get the option to delete related Storage assets (if 'Item' is chosen) or Items (If storage is chosen) of Items/storage assets being removed as part of the retention policy.

Note: Leaving this unchecked will mean either storage assets associated with expired Items will be left unused in your storage library (if Item retention is chosen) or Items with expired storage assets will be left orphaned (if Storage retention is chosen).
Apply to Given Tags (Item only)If you are setting up an Item retention you can limit it to only apply to items with certain tags.

This is useful if your account holds a mixture of content with different licensing restrictions (e.g. you may have catch-up content that can be deleted after seven days alongside podcasts that you want to keep indefinitely. In this case you would attach a tag the catch-up content and and the tag to this policy).
Retention PeriodItems/Assets older than this period (that fit with the above criteria) will be deleted.
Check Retention Period Against (Item Only)Created At - The above retention period will be based on when the Item was created, regardless of publishing dates.

Publish Date - The above retention period will be based on the publish date of the Item. 

You can review your retention settings in written format at the bottom of the window. Please check that these settings are as you desire before proceeding, Items or Assets that fit the criteria of these terms will be permanently deleted.

You can set multiple retention periods on your account with different settings. You may set different retentions for different items based on tags or have two different retention periods for Items and Storage Assets.

Uploader Users [View]

Applicable Plans ❌ Basic✅ Pro✅ Enterprise

Setting Up an Uploader user (for Timbre Account Admins)

Preferences -> Manage Users 

If you have media contributors who need to upload content to your Timbre account you can set up a temporary "uploader" user. This grants them access to a portal where they can upload and audition audio files. 

To set up an uploader user head to Preferences -> Manage Users.

Navigate to the "uploaders" section and click "+ uploader user".

You will be greeted with the following page where you can set up an email and password for your uploader user. You will also set an expiry date (when access to the uploader account will be deactivated) and you can set an uploader profile which grants extra permissions to approve the assets themselves and auto-create items (see Uploader Profiles):

The uploader will recieve a confirmation email to the address you provided. Where they can verify their account.

Once verified - they can login at timbrecms.sharp-stream.com/login with the set credentials and access the Timbre uploader portal.

You can view a list of active uploaders in Manage Users. To remove, deactivate or edit the uploader (including editing expiry date, username or password), click the actions button and select an option from the list.


Adding New Content (For Uploaders)

To add files as an uploader, click the tools dropdown and click "+ Add Files" to add audio files, uploaded files will be added to the "Pending Uploads" section of the account holder's storage media library. Once uploaded, you can preview or delete the file. 

If you have an uploader profile configured with approval privileges, you can approve it at this stage to auto-create an Item.

Once an uploaded file has been approved or deleted by the Timbre Account admin, it will no longer appear in the list.

Only approved assets can be converted/auto-converted into Items.

Approving Uploaded content (for Timbre Account Admins)


When uploader content is added to Timbre, it can be found in storage media under the Pending Uploads section.


Click the actions icon next to any upload to show the review options, you can check the file by clicking "listen".

If you are happy with the file, click "approve" to add the file to your active storage media library. If you wish to discard the uploaded file click "delete". These actions result in the upload being removed from the pending uploads list and the uploads list on the Uploader accounts.

You must "approve" an upload for it to be added as a storage media asset and to create Items with it.

Uploader Profiles [View]

Uploader profiles allow you to apply custom settings to a particular Uploader user, granting permissions to the uploader to approve the audio themselves and quick-creating Items automatically.

Creating an uploader profile:

To create an uploader profile head to preferences -> other settings -> manage uploader profiles (beta)

Click "+ New Profile":

You will see the following form where you can configure profile settings:

Profile NameThis is an identifier for when you create future uploader profiles so you know which profile settings you are applying to the Uploader user.
Item Name Structure
This will dictate the Item name of approved assets

You can use placeholders to automate the Item titling based on the name of the audio asset uploaded, the date of upload, or for which customer the uploader is associated.
Item Description StructureThis Will dictate the description associated with items approved by the uploader user.

As above, placeholders can be used to automate description elements based on the uploaded asset.
ArtworkThis sets the default artwork associated with the approved item.
Item TagsThis sets the default tags associated with the approved item.

Approval RequiredWhen unselected, Uploaders with this Profile setting can approve their own asset uploads.
PublishedThis will determine whether approved items are published or unpublished upon upload.
Publish delayThis will delay publish time by the selected amount after the asset has been approved
Publish DurationThis will set a default duration for item publishing

The example output will give you an Idea of what to expect from assets uploaded from users with this profile config.

When you are happy with the profile config, click "Save Profile".

You can now recall these profile settings when creating an uploader user:

Timbre's Mixcloud Integration [View]

Adding Your Mixcloud Account:

To add a Mixcloud account, head to preferences -> other settings and click Mixcloud. Click on “view Mixcloud profile” if you do not yet have a Mixcloud account attached to your Timbre account, you will be directed to mixcloud.com to login to your account and authorize Timbre. Click "authorize" to complete the setup.

Once authorized, you will be able to view your Mixcloud account in Timbre. Any uploads that exist in your Mixcloud account will be listed under “Mixcloud Items”.

Note: linked Mixcloud accounts apply to the entire Timbre Customer you have associated it with. This means any users on this account will be able to upload to Mixcloud via Timbre. You can suppress users’ abilities to create Mixcloud uploads in User Permissions.

Adding Content to Mixcloud:

There are two ways you can add content from Timbre to your Mixcloud account: You can designate tags to sync to Mixcloud or you can select and sync items directly from the items page.

Once an Item is “linked” to Mixcloud. Any edits to the item in Timbre (except deletion) will update the corresponding information in the associated Mixcloud upload. The Title, tags, description fields are all synchronized with Mixcloud. Any chapters associated with the Item will be added to the Mixcloud upload under the tracklist.

To link an item via tags, head to preferences -> other settings -> Mixcloud and add a “Mixcloud Tag”. By default, the tag “Mixcloud” is automatically designated to link items to Mixcloud, any tags you add here will have the same effect when applied to an item.

When saved, once you add the Mixcloud tag to an Item it will automatically create the upload in Mixcloud. The tags you have added to the item (including the Mixcloud tag) will be added as tags to the upload.

Alternatively you can select items from the item page using the checkboxes down the left hand side of the item list and select Mixcloud -> Upload from the options. 

If the Item is unpublished, it will not upload to Mixcloud until it’s status is Published. This allows you to schedule a time for the upload to be triggered by setting a publish date for the item. (uploads may be delayed, depending on the API load. See note below) 

You will receive an email notification from Mixcloud (to the account holder’s email address) when the Upload is complete.

Note: Due to API throttling limits imposed by Mixcloud, some items may take longer to upload when performing bulk uploads (over 5 items). In this scenario, Timbre will upload as many items as permitted in batches that can be managed by the Mixcloud API. 

Unlinking/Deleting Items:

If you wish to remove the association of a Timbre Item from Mixcloud you must “unlink it”. To do this, remove any Mixcloud Tags from the item, select the Item on the items page and click Mixcloud -> Unlink.

Once this is done, any edits made to the items in Timbre will not be applied to the associated Mixcloud Uploads. You must also unlink the Item if you wish to delete the associated upload from Mixcloud to prevent Timbre attempting to reupload.

To delete an upload from Mixcloud, you must do this from Mixcloud itself. This is due to limitations imposed by Mixcloud’s API. Deleting an item in Timbre will not delete the associated upload.

Email Reports (BETA):

To check the status of your linked Mixcloud items,  head to preferences -> other settings -> Mixcloud and click “Send a Report (BETA)”

Deauthorising Mixcloud

Should you wish to deauthorise your Mixcloud account, follow the following steps:

1. Go to Preferences -> Other Settings -> Mixcloud -> View Mixcloud Account and click "Deauthorise"


2. Once confirmed, visit https://www.mixcloud.com/settings/applications/ and deauthorise the Timbre app from Mixcloud to stop Timbre attempting to reauthorise.

3. Deauthorisation is now complete. You may now authorise a different mixcloud account on Timbre. 

Note: if you add another Mixcloud account and wish to reupload items that were previously uploaded via the old Mixcloud account you must relink them (Unlink and reupload).

Timbre Storage Media / Audio File Management
Storage Media [View]

Applicable Plans ✅ Basic
✅ Pro
✅ Enterprise

All of the audio content available in your Timbre account lives within Storage Media. Whether it’s a recording from a scheduled event or a manual upload from your local storage. These storage files can be used when creating Items


Adding New Files

Storage -> Tools

To add storage files from your local disk, click the "Tools" dropdown and select “+ add files”:

You can import multiple items at once from your local drive, when loading is complete, they will be added to your Storage library.

Storage Library:


All media files will appear in the Storage Media list, this includes manually uploaded files, Clips that have been converted to storage (see Clips below), show recordings from scheduled events and quick records (see Scheduler and Recordings). 

Click the arrow next to any listed item (under actions) to download the file, delete it or quick-create an Item from it


To search for Storage Media assets, click the “filters” dropdown and enter your search term in the “name” field. You can also choose to exclude or only include “unused” files (files not being used in Items).

Editing Storage Media files:


To edit a storage file click the edit button under the actions column. 


On the edit page you will see 2 waveforms. The bottom waveform shows the entire audio file, the top shows the zoomed view. You can change the zoomed view using the zoom level slider (maximum value shows full waveform).


You can preview the file by clicking the play button. The file will play from the black marker, click any point in the waveform to move the playback marker.


If there is just a segment of the audio that you would like to use. You can create a clip from the audio file by selecting the clips dropdown. Select the start and endpoint of the clip within your audio file. 

“Silence before” and “silence after” allows you to prepend/append silence to the clip.


When the clip is generated, you can preview it in the Clips table. Clips in this table will expire after 7 days if left unused. To view the clip actions click the ellipsis icon on the listed clip.

Click “Listen” to preview the clip. If you are happy with your clip, select either “Convert to Storage” ( this will push the clip to your Storage Media Library as a new file) or “Convert to Item” (this will allow you to quickly create an Item from the clip). To discard it, click delete.


Converter allows you to change the bitrate and codec of the audio file, as well as changing the gain level.

Bitrate conversion:

If you need to reduce the bitrate of your file you can use the bitrate converter to reduce it to a minimum of 96kbps.

You then have the option of creating a new file with the selected setting or overwriting the current file with the selected setting with the “Create New File” checkbox.

Click “Reduce Bit Rate” to apply the change.

File type Conversion:

If you wish to switch the file type from MP3 to M4A or vice versa. We generally recommend using MP3 as it is more universally accepted by devices, third party players and browsers.

You then have the option of creating a new file with the selected setting or overwriting the current file with the selected setting with the “Create New File” checkbox

Click “Convert File” to apply the change.

Gain Conversion:

If your audio file is sounding too loud or quiet, you can edit the gain using our gain converter. You can check the dB level of the file first by clicking Generate Volume Data. This will calculate the peak and average (mean) audio level of the file. 

If you wish to edit the gain, select the amount of gain you with to add/remove and generate a preview. If you are happy with the new level you then have the option of creating a new file with the selected setting or overwriting the current file with the selected setting with the “Create New File” checkbox.

Click “Modify Gain” to apply the change.

Note: Increasing gain levels over 0dB could result in audible distortion. Reducing gain on already-distorted tracks will not remove audible distortion.

Stitcher (Beta) [View]

Stitcher is a tool within Timbre that allows you to string together multiple storage assets to create a new media file, this is useful for creating highlights packages or if you're manually uploading a show that has been separated into parts.


Using Stitcher

Beta -> Stitcher

Selecting Assets

To get started with Stitcher, select the media files you wish to stitch together and add them to the editor. To do this click the "+add" button next to any of your listed assets. You can search for assets in the filter dropdown.

Your selected assets will now appear in the editor. If you select files of differing bitrates, your "stitched" file will be bounced in the lowest bitrate selected: 

Ordering Assets

To rearrange the order of the assets, hover over the asset you wish to move, this will reveal the following options: 

Reorder asset
Remove asset

To reorder the asset click the reorder button and drag the item to the desired position.

If you'd prefer to view the items as a vertical ordered list, toggle the selection view:

List view:

Reorder the assets using the "hamburger" icons to the left of each asset's name. Remove an asset by clicking the "x". 

Adding Silence

If you wish to add silence in between any of your assets, select the length of the silence you wish to add in the add silence section (in hh:mm:ss) and click "+ Add Silence". This will add a silence file into your editor where reorder it to the desired point:

Finalising your selections

When you are happy with the order of your assets-to-be-stitched. Give your new file a name and click "Stitch Files":

You will see the following notification confirming stitching is in progress:

Allow a few minutes for your new asset to be created. Then check your storage media library where you will be able to listen to your new file. 

Now try creating an Item with your new stitched asset!

Timbre Items and Content
Items Page [View]

Applicable Plans ✅ Basic✅ Pro✅ Enterprise

Searching and Filtering:

To search for an item or items in your list you can use filters. Click the filters dropdown to access filtering options.

Filter Options:

Orphaned Status

Filter items whose associated media file is missing/deleted.


Search item by name.


Filter out unpublished/published items 

Search feeds

Display only items contained within a particular feed


Filter out archived or unarchived Items (see Archive/Unarchive in Item Actions)


Search for files by description contents.

Search tags

Display items matching selected tag(s)

Column customisation:

You can customise the display of your items list by removing any table columns that are unnecessary for your workflow. To do this simply click on the column dropdown and deselect any columns you wish to hide.

TIP: You can quickly edit the Name, Description, Publish Status and Tag fields for a particular item by clicking the edit icon in any of the table cells. 

Creating Items [View]

Applicable Plans ✅ Basic✅ Pro✅ Enterprise

Introduction to Items

Item is the term used in Timbre for content that can contains an audio file from media storage, an image, title, description, tags and publishing information. This content can then be accessed by your listeners through app integrations, RSS Feed (See Feeds) or a Timbre Player embed.

Adding a New Item

  1. Navigate to the Items page. 
  2. Select “+ New Item”
  3. A pop-up form will appear allowing you to specify the audio asset you wish to add to the new item and options to customise the item.

    Select an asset from your storage using the dropdown or upload a new asset from your device by clicking "+ Add File"

  4. Now customise the item's other fields:

Item Fields

Name (Mandatory)This will reflect as the title of the content if you embed it and populate the <name> field of the item in an RSS feed (if the Item is used in a feed)
DescriptionA brief synopsis of the Item's content.
PublishedChoose whether the item is immediately published (publicly accessible) upon creation. Scheduled publish times will override this value.
DownloadableThe “downloadable” toggle allows listeners to download the audio file via Timbre Player. This will not prevent users downloading your items for offline listening if shared via third party podcast clients (Apple Podcasts, Spotify, etc.) or RSS readers.
Publish From/UntilSchedule dates between which the Item will be published (these options are available when the "Schedule Publish Dates" checkbox is selected)
ArtworkChoose an image from your artwork library to accompany your Item or upload a new image from your device

You can set this to appear alongside the media asset and metadata in the player.

Item TagsAdd tags to help sort your items in Timbre.

Click Create to add the Item to your library. Click Create & View to add the Item to your library and view it's edit page to make further changes (add chapters, add to feed, view embed settings, etc.). Tip: the former option is recommended if you are looking to create many items, as you won't get redirected each time.

Once your Item is created, you have the option to add Chapter Markers (See Chapters) and assign the item to a feed (see Feeds). You can access these options by clicking "edit" next to the Item on the Items page.

Click the respective drop-downs to access these options:

You can also edit episode details if this item is to be used in a Feed. By default, the item will inherit these details from the feed information (see Feeds for more information).

Tip: You can also duplicate items (this is useful if you wish to have the same content on separate feeds with different details or publish times). Simply click the “duplicate” button in the top right corner of the edit item page. 

Chapters [View]

Chapters allow you to indicate key points in your longform content to make it easy for your listeners to navigate to moments of interest and provides greater insight into the audio they are listening to.

Add Chapters

Items -> Edit Item -> Chapter Markers -> Edit Chapters

To add chapters to an item, head to the chapter markers dropdown on the edit page for that item. Click "Edit Chapters"

The edit chapters page shows two waveforms of your content. The bottom waveform shows the entire audio file, the top shows the zoomed view. You can change the zoomed view using the zoom level slider (maximum value shows full waveform). You can listen to the audio by clicking the play button. The file will play from the black marker, click any point in the waveform to move the playback marker.

To set a chapter marker, click on a point on the waveform and click "+ Add marker":

A line with a black box will appear on your waveform, This denotes the position of your Chapter Marker:

To add a name and description to this marker, head down the page to the "Chapter markers" panel:

The play button will playback the audio from the marker time so you can check that it's correct. The trash button will remove the marker. 

You can repeat this process to add as many chapters as you need.

When you are happy with your changes, click save to save your changes, then click "preview" to see view the Timbre player for the item. The markers will appear as dots below the progress bar/waveform. Hovering over the chapter will reveal its name (pictured), clicking will continue playback from the marker’s position.

Timbre Player [View]

Our new Timbre Player is an embeddable audio player that can deliver your Timbre content, accompanied by your artwork and customisable themes you can tailor to your organisation’s branding.

This article dives into how to find the player and how to customise its appearance.

The Player

The player can display a singular item or multiple items contained in a feed as a list:


  •     Item Player

To preview the player for an individual Item in your library, head to the actions dropdown on any listed item and click “preview”. 

You can view the appearance of the player for the selected item, a direct link for the player and the embed code for the player so you can put it on your site or blog. 

      Item Player options:

Skip back 15 seconds

Skip forward 15 seconds

Volume Level

Audio Quality

Download Item (Removable)

Share Item


If your item has Chapter Markers (See Chapters), these will appear as dots below the progress bar/waveform. Hovering over the chapter will reveal its name (pictured), clicking will continue playback from the marker’s position.

  •     Feed Player

To preview the player for a feed, head to the actions dropdown on any listed Feed in your library and click “preview”. You can view the appearance of the player for the selected item, a direct link for the player and the embed code for the player so you can put it on your site or blog. The feed player will display the top item in the list (based on the item ordering preference for the Feed). When one Item has finished playing, the next item in the list will automatically begin.

        Feed player list options:

Search for item in feed

Skip to previous item

Skip to next item

Customising the player


You can change the look of the player by adding a new theme, this allows you to customize the player colours and add/remove download and sharing features. You can save multiple themes to your account.

On the preview window, click “+ add theme” this will take you to the “Embed Themes” settings. 

To add a theme, select “Customize”. Here you can choose to add/remove the following options:

  • Artwork (if deselected, square view will show the block background colour)

  • Description

  • Download button

  • Sharing options

  • Waveform (if selected, the navigation bar will display a waveform of the audio file)

  • Chapters

You can also select a border radius, a value of 0px means the player corners will be square and the higher the number, the more round the corners (20px maximum).


Here you can customise the colour scheme. To add your own colours, uncheck “default” for each player element and select a colour using the colour picker.

    Player Colour Elements:

(In square view, background colour modifies the vignette colour that surrounds the artwork.)

To view the changes, click “Update Preview”.

If you’re happy with your new theme click “Save as Theme”. You’ll get the option to add a name and description so you can recall the theme later when choosing themes for your feed/item players.

Artwork [View]

Artwork undoubtedly plays a huge role in the on-demand audio space. It can help your content stand out in the crowd, catch a listener's eye and convey important information about your content in a glance.

In Timbre, your artwork sits alongside your audio content within Items. These images can appear in your embedded content through Timbre Player or can be sent to third party apps and podcast hosts through Feeds (as well as being recalled in the API if this is included your Timbre plan).

Managing your artwork in Timbre's artwork library will help streamline your workflow when creating new Items and Feeds.


Adding artwork


To view your artwork library, head to "Artwork" in the sidebar. To upload new files, drag and drop the images you would like to add from your file browser to the dropzone. (alternatively, you can click the dropzone to open up your file browser). We recommend using .JPG images for best compatibility across the web.

Note: Image uploads must be 5Mb or less to upload to your library successfully. Podcast feeds require artwork that is a minimum size of 1400 x 1400 pixels and a maximum size of 3000 x 3000 pixels, 72 dpi, in JPEG or PNG format with appropriate file extensions (.jpg, .png)

Renaming and tagging artwork

To rename your artwork, hover over the image in your library to reveal the following options:

Delete Artwork
Edit Artwork name/tags
Copy Artwork URL to clipboard

Click the pencil icon to edit your Artwork's name and add tags:

To add tags simply type the tag you wish to add and click enter to apply it. Any existing tags that match what you're typing will appear in the dropdown. Click the "x" next to any tag to remove it.

When you have saved your edits. Your artwork's tags will now appear when you hover over it:


Library Filtering and Searching

You can filter your artwork library by tag to easily find all of your images. Simply click the "pick a tag" dropdown and select the tag for the items you are looking for.

To search for a specific item, use the search name box and click "Search"

Use the sort by column to arrange your search by name or date.

Timbre Feed Management
Feeds [View]

Feeds are where you can group Items for use as a live playlist, on-demand episode list or to create a podcast. An XML feed will be created for each feed you add, this allows the feed’s contents to be distributed on third party apps and sites (useful if you are creating a Podcast, for example).

Creating a Feed:

Feeds -> New Feed 

To create a new feed, head to Feeds and select “+ New Feed”.


On the create feed page you will see the following fields:

Feed Type

Select an appropriate feed type for the Feed you are creating, this setting will dictate how the accompanying XML feed will be formatted:

  • iTunes, Spotify, Google Podcasts & UK Radio Player

Highly recommended for Podcasting, this will format the RSS feed in accordance with Apple specifications (universally accepted by all podcasting apps/sites).

  • Simple

If you are not planning on using your feed for podcasting you may want to use a Simple feed type. If you are creating a Live Feed, use this setting.

  • Generic RSS

If you are wanting to incorporate content from your feed into your site using RSS, you have the option of formatting the feed as a generic RSS. This is not recommended for creating Podcasts for third party distributors, as the “iTunes, Spotify, Google Podcasts & UK Radio Player” Feed type will be more universally compatible 


This is the title for your Feed! This will reflect as the “channel title” for any third party sites you distribute the feed to.


A short summary of the feed contents, this will be inherited as the “channel title” for any third party sites you distribute the feed to (unless otherwise specified).


Select an image from your Artwork library to accompany your feed.

Note: Podcast feeds require artwork that is a minimum size of 1400 x 1400 pixels and a maximum size of 3000 x 3000 pixels, 72 dpi, in JPEG or PNG format with appropriate file extensions (.jpg, .png)


Tags can be used to sort/classify your feeds in Timbre. Select a tag from the dropdown (of your existing tags) or add a new one by typing the tagname and hitting return. You can also automatically add any new items that share your feed’s tag to the feed by selecting the “Populate Feed with items matching tags” checkbox.

If you want to automate the addition of new items with matchind tags to the feed select the "automatically sync items with matching tags" checkbox.

NOTE: the feed tags are not reflected in the Feed’s XML, only the individual item tags.

Item Ordering

This will decide how items are listed in your feed. “Date added New” will be selected by default. This will reflect in the item order for your exl as well as in the Timbre player

*Mandatory Fields

When you are happy with your selections, click Create. These fields can be edited/updated at any time.

Once your feed is created, you will see some extra dropdowns appear for customizing your feed contents.


Feeds -> Edit Feed -> Items

Click the items dropdown to list the items in your feed. Your feed will be empty to start with but there are a number of ways to quickly populate it.

Manually add item(s).

To view Items from your Item library. Click the filters dropdown and select “not contained in feed” this will list all the items that are not currently assigned to your feed, select the items you wish to add (using the checkboxes to the left of each listing) and select “assign to feed”.

Import Items sharing feed tag.

If you have items with a certain tag that you wish to import to the feed, select the “Actions” dropdown  in your feed settings and click “Sync items by feed tag” this will find all the Items in your Item library that share at least one tag with your feed. A window will appear listing the Items that will be synced. If you are happy with the selected items, click confirm. (Imported items can be individually removed from the feed afterwards in case there are any unwanted additions). 

Automatic adding

If you selected  “Populate Feed with items matching tags” when you set-up the feed, any new items that are created with a tag that your feed shares will automatically be added to the feed upon the item’s creation!


Feed Channel information

Feeds -> Edit Feed -> Feed Channel Information

This dropdown is particularly important if you are hosting a podcast through this feed. It allows you to add all the relevant information to create a valid XML feed for use on podcasting apps and sites. Click “+ Attach Feed Channel Information” to get started. When you have done so the following fields will become available.

This determines how your feed will appear in third party apps such as Apple Podcasts. You can choose either Episodic or Serial:

Episodic: Presented and recommended form newest-to-oldest. Best suited to topical podcasts.

Serial: For shows with episodes presented and recommended oldest-to-newest and grouped by seasons. Recommended for narrative and story telling formats.  


A brief description of what you podcast is about. If blank, this field will default to using the host feed's Description.


Select the predominant language the content of your feed contains.


Example: @ Company Name Ltd. 2020

Managing Editor

Must be an email followed by name in brackets 'john.doe@example.com (John Doe)'


Must be an email followed by name in brackets 'john.doe@example.com (John Doe)'

Publish Date

This indicates the date/time the feed will go live.

iTunes Category

Select the most appropriate category for your feeds’ content using an option from the dropdown.


i.e. Host Organisation, Artist, Presenter. If not populated, Managing Editor will be used in its place.


Select “Yes” if items in the feed contain explicit language or adult content. 

New Feed URL

Used when migrating your feed to a new url. This will act as a redirect in iTunes

Owner Name

Contact Name of the Feed/Podcast Owner

Owner Email

Contact Email of the Feed/Podcast Owner

Image URL

Used if no selected feed artwork. Valid URL with protocol (http:// or https://)

When you are happy with your selections, click “Update”. If the content of any field is invalid, the update will be unsuccessful, make any necessary changes and try again.


Feeds -> Edit Feed -> Share

In the share tab you can let the world know about your new feed! Use the third party integrations to share your content on your facebook/twitter profile or through WhatsApp. You can also copy a link to the timbre player directly or grab some embed code to embed the player on your website!

Hit preview to check out the feed in Timbre Player. View our Timbre Player help documents for info on how to customise your player.

External Links (for use with API)

If you are sharing your feed as a podcast with third party distibutors you can add the share links for those platforms in this section of the feed edit page. This will allow you to recall the links using the API if you are integrating Timbre into your website or an external player.

Importing XML feeds into your Timbre Library [View]

Feeds -> Import

If you have an existing XML feed from another provider (or Sharpstream's legacy service, Platform) that you wish to import into your Timbre library, you can do this from within the Timbre feeds page.

On the Feeds page, click "Import"

A dialogue box will appear, prompting you to input the feed URL. This must be a basic XML/RSS feed address.

If your feed link is correct, you will see a message indicating the feed's contents (Title, Artwork number of items contained within the feed):

Click "Import" to import the feed structure. This will create a new feed in Timbre with the same channel information and structure as the feed you're importing, you will see the following notification indication the import has been a success. Note: This action does not import the feed's items. To do that you must follow the next step.

To Import the Items from your feed, click the  actions dropdown for the feed in question and click "Import Files"

The imported Feed's Items will now appear in the Feed's items list in Timbre. The "created at" and "Publish" date of the imported items will be determined by the <PubDate> field from the imported feed (Unpublish dates are left undefined). The order of the items will be set to "Sort by Newest" by default. This can be altered in the Feed edit page (see Feeds).

Recording Live Streams with Timbre
Scheduler [View]

Applicable Plans ✅ Basic✅ Pro✅ Enterprise

Scheduler is a hub for all your stream recordings. Here, you can schedule one-off recordings or if their is a regular show on your stations 

Scheduler allows you to make one-off or recurring recordings of your live stream which will populate new Items in your library. You can add these Items to a feed in order to create a podcast or embed on your site for your listeners to listen on-demand.

If you are an Aiir Customer, or have an automated EPG json, speak to a member of our support team about integrating your programme schedule into Timbre.

Create a New Scheduled Event:

  1. Head to Scheduler from the Timbre sidebar:
  2. Click New Event
  3. Populate the details of the show you would like to record making sure you select the correct source stream that the show is broadcast on. 
    Event Properties: 


    This will populate the Description property of any recorded Items from this scheduler event. Select an image from your library

    Event Name 

    This will populate the Title property of any recorded Items from this scheduler event.

    Source Stream

    Choose the stream you would like to record, If you cannot see your stream in the list, contact our support team.


    This will populate the Description property of any recorded Items from this scheduler event.

    Event Tags

    This will populate the tag property of any recorded Items from this scheduler event. 

  4. Select the recording time(s) of the scheduler event and add publishing instructions.

        Event Scheduling/Publishing properties:

Event Type

This can be One-Off or Recurring. One-Off is applicable special broadcasts or events that may be happening on your stream. Recurring is tailored towards automating recording for regular shows, (daily or weekly).

Event Start/End

The start/end date and time of your first scheduled recording.*

Frequency (Recurring events only) 

This is where you set the recurrence of the recording, It will take the time information of your first recording and apply it to a daily or weekly schedule.

If you select weekly, then you can select particular days you would like the recording to run, based on the scheduling of the programme. (this is especially useful for shows that run through the weekdays but not weekends or vice versa) 

Recur from/Recur until (Recurring events only) 

Select a time period you would like these automated dates to run for. The scheduler will stop making recordings once the "recur until" date has passed

Publish Delay (Recurring events only) 

You can delay the publishing of the content for x Days:Hours:Mins:Secs after the recording has finished. This is useful if you wish to audit the recorded Item before it is uploaded for on-demand listening to the public.

Publish Duration (Recurring events only) 

This decides how long an Item is published for after the Item has recorded.

Publish Start/Stop (One-Off events only) 

If you have selected a One-Off event you simply have the option of adding a publish start stop time.

*NOTE: Event times are subject to the timezone your account is set to, you can change your timezone in Settings->Scheduler->Timezone.

5. Click Save Event


You have now created a scheduled event! View the event details in your Scheduler List. Items created as a result of your recordings will appear in your Items library once the recording is complete.

Editing Events:

If you wish to edit an existing scheduler event, view our Editing Scheduler Events help page.

Scheduler Defaults:

If you wish to change the default publish duration or modify the global offset of your scheduled events (to account for any delay-to-stream) you can modify these values in your timbre preferences. View "Timbre: Select Default Preferences / Set Timezonefor more information.

Quick Record [View]

Scheduler -> Quick Record

If you want to record some of your stream straight away and you haven't set a scheduled event, you can use Timbre's Quick Record feature.

Quick record can be found under the Quick Record tab in Scheduler or in the Timbre dashboard (under Recordings -> Quick Record). 

To start a Quick Recording, simply select a duration in hours and minutes and select the stream you wish to record. Once these options have been selected, a "record" button will appear allowing you to start the recording:

You can view any recordings in progress (either scheduled events or quick recordings) from your dashboard (under Recordings->Currently Recording):

When the set duration has passed, your recording will be added to Storage Media as an audio file, where you can edit your recording and create an item from it.

Events Calendar [View]

Applicable Plans ✅ Basic✅ Pro✅ Enterprise

When you set a Scheduler Event it will appear in the events calendar. The calendar displays an overview of the past and upcoming events you have scheduled in Timbre. You can also add and delete scheduler instances from the calendar page.

Navigating the Calendar

There are 4 different view options for the calendar; Month, Week, Day and List. By default, the calendar will display the date range containing the current date. To change the view click the corresponding button at the top right corner of the calendar window.

In any view, you can click on an event to see more information about it. This will display a window with the start/end time of the scheduled event and its duration along with the source stream and event description. You also have the option of deleting the event (see Deleting Events for more information).


The month view displays scheduled events in the calendar month - on dates where events are/were scheduled you will see the thumbnail of the event artwork alongide its title. The coloured dot next to the item indicates the event type. Orange indicates a one-off event and purple indicates a recurring event. If you want to hide recurring recordings to more clearly display the one-off recordings you have scheduled, toggle the "show recurring events?" checkbox.

If the dot next to an event scheduled in the past is red, this indicates that there was an error with the recording and the associated Item may not have recorded or only partially recorded.*

Use the arrow buttons to browse upcoming/past months. Click the "Today" button to return to the current period. To refresh the calendar view to reflect new scheduled events, click the "refresh calendar" button.


The week view displays scheduled events in a weekly timeline view - on dates/times where events are/were scheduled you will see a coloured box with the event title information. The colour of the box indicates the event type. If you want to hide recurring recordings, toggle the "show recurring events?" checkbox.

The blue line indicates the current time and date so you can see which events are currently recording or about to be recorded.

Use the arrow buttons to browse upcoming/past weeks (week commencing monday). Click the "Today" button to return to the current week. To refresh the calendar view to reflect new scheduled events, click the "refresh calendar" button.


The day view similarly displays scheduled events in a day-by-day timeline view - on times where events are/were scheduled you will see a coloured box with the event title information. If you want to hide recurring recordings toggle the "show recurring events?" checkbox.

The blue line indicates the current time on the current day so you can see which events are currently recording or about to be recorded.

Use the arrow buttons to browse upcoming/past days. Click the "Today" button to return to the current day. To refresh the calendar view to reflect new scheduled events, click the "refresh calendar" button.


List view shows all the scheduled events in the highlighted week. Use the arrow buttons to browse upcoming/past weeks. The coloured dot next to the item indicates the event type.

*Failed or partial recordings are most likely due to stream disconnections if you have any questions about recordings that have errored on your account. Please raise a ticket with our support team.

Adding New Events

By clicking on a blank time (or date in month view) you will have the option of adding an event. This will open the 'add event' page with the event start/end times and dates prefilled with the times/date selected.

For more information on creating events, read our help guide to Scheduler.

Deleting Events

On any view, clicking an event will open an info window about it. from this window you will see the option to delete the event. Note: Deleting a recurring event will delete all upcoming instances of that recurring event also. It will not delete already-recorded Items associated with the recurring event.

Editing Scheduler Events [View]

If there are any details you wish to change about an existing scheduled event, you can edit one or more event fields to avoid recreating the event entirely.

To do this, head to your scheduler page, select the item(s) you wish to edit and click "Edit":

A window will appear allowing you to select one or more fields that you wish to edit:

The fields you selected will appear in the form:

Make the changes you wish to create and click "confirm" to save them:


You can only edit events scheduled to take place in at least 2 minutes time.

You can edit events in bulk (multi-select + edit) but we advise only using this feature for editing tags to avoid duplicate events with the same name or timings.

Timbre Analytics
Summary [View]


Applicable Plans ✅ Basic✅ Pro✅ Enterprise

Timbre Analytics is built on an IAB- compliant framework, meaning they conform to industry standards and are trusted in the streaming audio and advertising world.

The Summary section in Analytics provides you with a printable PDF containing the highlight information of your Feeds and Items. The default date range is set to All Time, and a few quick search options make it easy to change the data based on the time frame that suits you best. 

The Basics

In order to meet the requirements of the IAB framework, filters have been applied to some data in order to differentiate between "valid" plays (i.e. accessed by a human) and "invalid" plays (i.e. potentially accessed by bots). Basic terms are explained below and where any filtering has been applied it is indicated. 


The number of times an item or feed has been accessed (to listen to or to download). This is limited to sessions that have lasted at least 60 seconds. 

Unique Reach

The number of unique listeners that have accessed an item or feed based on that listener's IP address - no filter is applied to this data. 

Listen Through Rate

The average percentage that an item has been listened to based on the total duration of the item. A higher LTR percentage indicates that, on average, more listeners consume more of the item/listen for longer than compared to a lower percentage that indicates a lower number of listeners consumed the entire item.   


Refers to an item that has been listened to separate from a feed. An example would be when an item is directly embedded onto a website. 

The Data

Headlines and Reach Map

When viewing the Summary, you are greeted with the total plays, total platforms and total countries relevant to your items and feeds based on the time period selected as well as a reach map. Hovering over any of the countries will show you the data for that country. 

Top Stats

Top 10 Countries

More information on the Top 10 Countries can be seen in the table below. The Top 10 Countries is based on Plays and the Percentage indicates the share of total plays.

Top 10 Items by Plays

Provides a list of the topmost accessed items. These items could have been accessed as individual items (standalone) or as part of your feed.

Top 10 Items by Listen Through Rate (LTR) 

Provides a list of the items that have the highest average listen through rate.

Top 10 Platforms by Plays

Indicates the platforms used most by listeners to access content

Top 5 Feeds by Plays

Shows the most popular feeds in your portfolio by plays across all items in that feed.

Top 10 Items

The Top 10 Items section provides better insight into the audience and how they interact with the individual items. The Top 10 Items are determined by the number of plays it had and then ranked based how many unique interactions it received, the number of countries it was accessed from and the number of platforms where it was accessed.


A further breakdown is provided in tabular form of the Top 10 Items, as well as the top-ranking countries and platforms for the Top 10 Items based on plays. The Plays, LTR and Unique Reach columns can be ordered from highest to lowest.

Top 5 Feeds

The Top 5 Feeds section provides better insight into the audience and how they interact with the feeds. The Top 5 Feeds are determined by the number of plays it had and then ranked based how many unique interactions it received, the number of countries it was accessed from and the number of platforms where it was accessed.

Item & Feed Analytics [View]

Applicable Plans ✅ Basic✅ Pro✅ Enterprise

Timbre Analytics is built on an IAB- compliant framework, meaning they conform to industry standards and are trusted in the advertising world.

Item & Feed Analytics provides access to all item and feeds analytics in a chosen granularity and across a selected time period. Analytics across all date ranges are exportable to CSV, making it easy to use the data for performance and trend analysis.

The Basics 


Item - shows a detailed breakdown of all feeds where the Item has been accessed from

Feed - shows a detailed breakdown of all Items in the Feed with associated data


No granularity will be applied to the data
By Year

Provides data grouped by years in date range (i.e. 01/12/2020 - 31/01/2021 will show data grouped by 2020 and 2021)
By Month

Provides data grouped by months in date range (i.e. 01/12/2020 - 31/01/2021 will show data grouped by 12/2020 and 01/2021)
By Day

Provides data grouped by days in date range (i.e. 01/01/2021 - 03/01/2021 will show data grouped by 01/01/2021, 02/01/2021 and 03/01/2021) 

NOTE: the maximum date range supported is 7 days
By Hour

Provides data grouped by hours in date range (i.e. 01/12/2020 - 01/12/2020 will show data grouped by hours 00, 01, 02, 03, etc.) 

NOTE: The maximum date range supported is a single day and only hours with information will be displayed

The Data

Once Type, Feed/Item, Granularity and date range is submitted, the information will be displayed in the section below. Total Plays, Total Unique Reach, Total Platforms and Total Countries are all based on the Feed or Item and date range selected. 

Under the headline information is a breakdown of all items in the feed (Type = Feed) or all feeds where the items are used (Type = Items) by Plays, Listen Through Rate, Unique Reach, Platforms and Countries. Any of these columns can be toggled on or off and the columns can be ordered by Feed/Item, Plays, Listen Through Rate or Unique Reach. Where Granularity has been applied, each grouped table also indicates the headline information based on the grouping (i.e. headline information for the year 2020). 


Based on Type, Feed/Item, Granularity and Date Range the data is exportable to CSV. The exported CSV will provide additional information such as the Item or Feed UUID and Item or Feed Link and countries are indicated by their respective country codes.