Platform Video Tutorials
Platform Video Tutorial 1 - Getting Started [View]

Welcome to SharpStream! We're so glad you're here. 

For Platform you can share one account between your entire team. Here you'll learn how to login, change your password and what to do if you forget your details!

Platform Video Tutorial 2 - Media and Images [View]

This video tutorial will introduce you to the media and image libraries in Platform and how to manage your files.

Platform Video Tutorial 3 - Items [View]

Platform Video Tutorial 5 - Playlists [View]

Why are tagged Items are not appearing in my playlists? [View]

If adding items to a playlist via the tagging method you must make sure that the tag on your item and playlist are identical, including capitalisations. 

If the item is still not appearing, click the “Fill Tags” button to refresh your items.

Publish date for an Item has passed but it is not appearing? [View]

Items with publish date MUST have an unpublish date for the scheduling to work (this could be 100 years if you wanted!). If you want to publish something immediately, you do not need to fill out either of the publish date boxes.

Published podcasts not appearing online? [View]

If you are pushing a playlist as an XML feed to podcasting apps, you may see published items not appearing. 

Changes to XML feeds can take up to 10 minutes to be implemented. So changes in Platform may not be instantly apparent.

If significant time has passed to no avail, you may want to check that your feed has validated. You can do this by clicking on the dropdown in the playlist's 'actions' column and selecting 'validate'.

It is also worth checking publish dates on the item in question to ensure it hasn't unpublished itself.

Premium: Live playlist not updating? [View]

For any changes to a live playlist to take effect you must reload the playlist. Click the green "live" button in the playlists list and hit "Reload"

This will not interrupt the stream but it will play the playlist from the beginning once the current item has finished streaming.

Where can I find an RSS feed for my content? [View]

You can find an RSS/XML feed for individual playlists or your entire item library in Platform.

To get an RSS feed for a playlist, head to Playlists and click the actions dropdown on the desired playlist. and select "XML Feed"

To turn this into an iTunes-compatible Podcast feed, create a new feed and link it to the playlist.

To retrieve an XML/RSS feed for your whole (published) library, head to the platform homepage and click either the RadioPlayer or RSS feed logo at the bottom of the page.

Platform - Adding, Editing and Previewing Items [View]

This GIF page will remind you of how to add new items, populate them with media, images and metadata and schedule publish times.

Adding new Item:

To add a new Item, begin by navigating to "Items" on the Platform homepage and click the "+ add new" button. 

Populating Item with Audio, Images and metadata:

To add audio and images, click on the grey upload icons on the New Item Page, alternatively you can drag and drop files from your computer, or select files from your Platform media/image libraries in the dropdowns.

Add a name, description and tags (tags will appear as keywords for your item in rss/xml feeds and can also be used to add items to playlists bearing the same tag). 

Scheduling publish/unpublish times:

Publish times let you control how long you want your item to be available. Unpublished items will not be visible in public playlists or RSS/XML feeds. If you want your content to be published immediately and stay up indefinitely, leave these boxes blank.

NOTE: If you set a publish date, you must set an unpublish date. If you want the content to be delayed in publishing but stay available indefinitely then you can set an unpublish date 100+ years in the future if you wanted. 

Allowing downloads:

Step 1: 

Make item 'Downloadable' in "Edit Item"

Step 2:

In "Design" navigate to CSS, Scroll down to
.download Button {
	display: none;
	border-radius: 10px:
	margin-top: 10px;
	margin-left: 10px;


Edit it so it reads...

.download Button {
	display: block;
	border-radius: 10px:
	margin-top: 10px;
	margin-left: 10px;


... And click save changes.

Step 3: 

Preview your item to see a download button!

Platform - Adding and previewing Media [View]

This GIF page will remind you of how to add audio to and manage your Platform Media Library.

Adding/Renaming New Media:

To add audio files, click the grey upload icon or drag and drop files right into the browser. 

NOTE: Audio files must be mp3 to be compatible with Platform.

Previewing/Downloading/Deleting Media:

Once your file is uploaded, you can preview the file by clicking the clapperboard icon, download the file by clicking the arrow button, delete the file by clicking the red bin icon, or rename the file by clicking on the filename.

Platform - Images [View]

This GIF page will remind you of how to add and manage Images in Platform.

Importing Images and Setting an Avatar:

To Import an image, click on theicon and it will open your file browser. Find the image you want and click Open.

Alternatively you can drag and drop image files from your computer onto this icon.

To set an avatar click on an image in your library and click "Set Avatar".


Platform - Feeds [View]

Feeds create XML/RSS parameters that can be read by most Podcast providers, by linking feeds and playlists you can export a playlist as an XML feed to all your podcasting platforms:

Creating a new feed:

Attaching it to a playlist:

Platform - Adding Chapter Markers [View]

This GIF will help you add chapter markers to your content.

1. Use the waveform viewer to pinpoint where you would like the chapter to begin. The bottom waveform shows the entire file, the top shows a "zoomed in" view of your selection. (If no waveform is loading, click "W")

2. Click "+" to add a new chapter. 

3. Edit the name, description and other metadata by clicking on the fields.