Platform Tutorials
Platform Video Tutorial 1 - Getting Started [View]

Welcome to SharpStream! We're so glad you're here. 

For Platform you can share one account between your entire team. Here you'll learn how to login, change your password and what to do if you forget your details!

Platform Video Tutorial 2 - Media and Images [View]

This video tutorial will introduce you to the media and image libraries in Platform and how to manage your files.

Platform Video Tutorial 3 - Items [View]

Platform Video Tutorial 5 - Playlists [View]

Platform Tutorial 6 - Feeds [View]

Coming soon!

Creating a Podcast with Platform [View]

To create a podcast that you can distribute on platforms like iTunes, Spotify and TuneIn, you will need to create an iTunes-compatible RSS Feed. This is a universally-accessible XML file that provides these services with the data needed to show your podcast, including the show names, dates, artwork and most importantly, the audio files. This help guide will show you how to generate this feed from the Platform UI.


Create a new Feed.

All your <channel> parameters can be configured in the Feeds page on Portal. This is the where the podcast title, description and provider details can be customised. Click on the feeds icon and select "+ new feed".

You will be met with a page of dialogue boxes, each corresponding to a <channel> parameter. Not all fields are required to create a valid RSS feed but ensure the fields marked with a red asterisk are completed (you can test the validation of your feed later and edit the fields as necessary). 

If you are unsure what to put in the fields, view this guide to channel parameters on iTunes has some strict specifications for the certain parameters, particularly images. View these in full on

When you have created the feed, Platform will generate a 3-digit Pod ID. make a note of this for the next step...

Create a playlist

To populate your feed with audio content, you will now need to create a simple playlist for each of your podcasts. Head to Playlists and click "add new". 

You can change the Title and description for your own reference. If you add a tag to the playlist any item with a matching tag will automatically be added to the playlist.

Finally, and most importantly, attach the Pod ID. This is the 3 digit number you made a note of in step 1. This will prepend information from the feed you created to your playlist's RSS feed, which you will use to export your podcast.

Add your Items

If you have not yet added your Items to Platform, watch our tutorial on how to do so.

Select the items you want to add to your feed and add them to the appropriate playlist. 

1. select the checkbox that appears next to each Item you want to add. 

2. click the playlist dropdown

3. select the playlist(s) you would like to add the item(s) to

4. click the verify button.

Export your RSS Feed

The last step is to locate the feed in the playlists page. Head to playlists, click on the "more information" dropdown on the podcast playlist you want to export and click "XML Feed".

This will open your RSS feed in a new tab. The url is the link you can use to share your podcast feed with whichever third party service you please.


Platform - Scheduler [View]

Scheduler allows you to make one-off or recurring recordings of your live stream which will populate new items in your library. You can add these items to a playlist in order to create a podcast or embed on your site for your listeners to listen on-demand.

If you are an Aiir Customer or have a Platform-Compatible EPG, speak to a member of our support team about integrating your programme schedule into Platform.

To create a new scheduled recording:

1. Head to Scheduler from the Platform homepage

2. Click New Event

3. Populate the details of the show you would like to record.

    Item Properties: 

Name (Mandatory)This will populate the Title property of any recorded items from this scheduler event.
Stream (Mandatory)Choose the stream you would like to record, If you cannot see your stream in the list, contact our support team.
DescriptionThis will populate the Description property of any recorded items from this scheduler event.
This will populate the Description property of any recorded items from this scheduler event. (Remember if the tag matches that of a tag in a playlist, any recorded items will be added to that playlist automatically!)
ImageThis will populate the Description property of any recorded items from this scheduler event. Select an image from your library
Radioplayer CategoryIf you are using third party players this will populate the genre/category field.

4. Select the recording time(s) of the scheduler event and add publishing instructions

    Recording/Publish Times:

The above example shows a recurring recording between 7am and 10am on weekdays. The scheduled recordings would commence on the 9th of July 2020 and end on the 9th of July 2021. Recorded items would be published immediately after the recording is complete and remain published for 1 week (168hrs).

Recording Start/StopThe start/end date and time of your first scheduled recording.*
Recording TypeThis can be one time or recurring. One time is applicable for one-off special broadcasts or events that may be happening on your stream. Recurring is tailored towards regular shows, (daily or weekly).
Frequency (Recurring events only) This is where you set the recurrence of the recording, It will take the time information of your first recording and apply it to a daily or weekly schedule.
Days (Recurring events only) If you select weekly, then you can select particular days you would like the recording to run, based on the scheduling of the programme. (this is especially useful for shows that run through the weekdays but not weekends or vice versa) 
Begin from/End before (Recurring events only) Select a time period you would like these automated dates to run for. The scheduler will stop making recordings one the "end before" date has passed
Publish Delay (Recurring events only) You can delay the publishing of the content by x minutes after the recording has finished. This is useful if you wish to audit the recorded item before it is uploaded for on-demand listening to the public.
Publish Duration (Recurring events only) This decides how long an item is published for (in hours) after the item has recorded.
Publish Start/Stop (One Time events only) If you have selected a one time event you simply get given the option of adding a publish start stop time.

5. Click submit


You have now created a scheduled recording! View completed recordings in your Items list.

*NOTE: Recording times are subject to the timezone your account is set to, you can change your timezone in Settings->Scheduler->Timezone.

Why are tagged Items are not appearing in my playlists? [View]

If adding items to a playlist via the tagging method you must make sure that the tag on your item and playlist are identical, including capitalisations. 

If the item is still not appearing, click the “Fill Tags” button to refresh your items.

Publish date for an Item has passed but it is not appearing? [View]

Items with publish date MUST have an unpublish date for the scheduling to work (this could be 100 years if you wanted!). If you want to publish something immediately, you do not need to fill out either of the publish date boxes.

Published podcasts not appearing online? [View]

If you are pushing a playlist as an XML feed to podcasting apps, you may see published items not appearing. 

Changes to XML feeds can take up to 10 minutes to be implemented. So changes in Platform may not be instantly apparent.

If significant time has passed to no avail, you may want to check that your feed has validated. You can do this by clicking on the dropdown in the playlist's 'actions' column and selecting 'validate'.

It is also worth checking publish dates on the item in question to ensure it hasn't unpublished itself.

Premium: Live playlist not updating? [View]

For any changes to a live playlist to take effect you must reload the playlist. Click the green "live" button in the playlists list and hit "Reload"

This will not interrupt the stream but it will play the playlist from the beginning once the current item has finished streaming.

Where can I find an RSS feed for my content? [View]

You can find an RSS/XML feed for individual playlists or your entire item library in Platform.

To get an RSS feed for a playlist, head to Playlists and click the actions dropdown on the desired playlist. and select "XML Feed"

To turn this into an iTunes-compatible Podcast feed, create a new feed and link it to the playlist.

To retrieve an XML/RSS feed for your whole (published) library, head to the platform homepage and click either the RadioPlayer or RSS feed logo at the bottom of the page.

Platform - Adding, Editing and Previewing Items [View]

This GIF page will remind you of how to add new items, populate them with media, images and metadata and schedule publish times.

Adding new Item:

To add a new Item, begin by navigating to "Items" on the Platform homepage and click the "+ add new" button. 

Populating Item with Audio, Images and metadata:

To add audio and images, click on the grey upload icons on the New Item Page, alternatively you can drag and drop files from your computer, or select files from your Platform media/image libraries in the dropdowns.

Add a name, description and tags (tags will appear as keywords for your item in rss/xml feeds and can also be used to add items to playlists bearing the same tag). 

Scheduling publish/unpublish times:

Publish times let you control how long you want your item to be available. Unpublished items will not be visible in public playlists or RSS/XML feeds. If you want your content to be published immediately and stay up indefinitely, leave these boxes blank.

NOTE: If you set a publish date, you must set an unpublish date. If you want the content to be delayed in publishing but stay available indefinitely then you can set an unpublish date 100+ years in the future if you wanted. 

Allowing downloads:

Step 1: 

Make item 'Downloadable' in "Edit Item"

Step 2:

In "Design" navigate to CSS, Scroll down to
.download Button {
	display: none;
	border-radius: 10px:
	margin-top: 10px;
	margin-left: 10px;


Edit it so it reads...

.download Button {
	display: block;
	border-radius: 10px:
	margin-top: 10px;
	margin-left: 10px;


... And click save changes.

Step 3: 

Preview your item to see a download button!

Platform - Adding and previewing Media [View]

This GIF page will remind you of how to add audio to and manage your Platform Media Library.

Adding/Renaming New Media:

To add audio files, click the grey upload icon or drag and drop files right into the browser. 

NOTE: Audio files must be mp3 to be compatible with Platform.

Previewing/Downloading/Deleting Media:

Once your file is uploaded, you can preview the file by clicking the clapperboard icon, download the file by clicking the arrow button, delete the file by clicking the red bin icon, or rename the file by clicking on the filename.

Platform - Images [View]

This GIF page will remind you of how to add and manage Images in Platform.

Importing Images and Setting an Avatar:

To Import an image, click on theicon and it will open your file browser. Find the image you want and click Open.

Alternatively you can drag and drop image files from your computer onto this icon.

To set an avatar click on an image in your library and click "Set Avatar".


Platform - Feeds [View]

Feeds create XML/RSS parameters that can be read by most Podcast providers, by linking feeds and playlists you can export a playlist as an XML feed to all your podcasting platforms:

Creating a new feed:

Attaching it to a playlist:

Platform - Adding Chapter Markers [View]

This GIF will help you add chapter markers to your content.

1. Use the waveform viewer to pinpoint where you would like the chapter to begin. The bottom waveform shows the entire file, the top shows a "zoomed in" view of your selection. (If no waveform is loading, click "W")

2. Click "+" to add a new chapter. 

3. Edit the name, description and other metadata by clicking on the fields.